Customer service is an essential part of any business. And at Accurate Communications, a Stericycle Communication Solutions company, your clients’ needs are priority number one. We ask, we listen, and we treat all callers with utmost respect — the way we would want to be treated. As a result, we maximize your sales potential.
We make certain your clients are aware of the additional products or services you provide every time we talk with them. While many companies view sales and customer service as separate entities, we view these functions as one. That way we never miss an opportunity to further assist your clients — or to make a potential sale.
Our customized call center specialists confidently address specific questions regarding returns, current order status and more according to account protocol. Immediate access to your database allows for in-depth answers to your clients’ questions and allows us to deliver the outstanding service and support they will have come to expect.
Shared v. dedicated call center environments
We operate in a shared environment, allowing you to reduce your costs by sharing our call center specialists with other clients. Depending on your call volume, we may dedicate a number of specialists to your account at our shared environment price. Giving you the best of both worlds.
Permanent temporary staffing model
Consider us for your outsourcing needs. Instead of hiring on temporary help for overflow calls, turn to us as your permanent solution — and maintain efficiency in your in-house call center at all times.