You Need Help
The storm was devastating. Your phone is ringing off the hook day and night, and you can’t keep up with the onslaught. There are so many potential customers crying for help.
Everytime there’s a big storm you always find yourself behind the eight ball. You hire more crews, but when you’re working day and night to make a significant dent in the workload, how can you effectively avoid the time-consuming telephone interruptions.
After hanging-on through a long, snowy winter, you need all the business you can get—so the gnawing question is…”How can I manage my workload without spending a fortune on more phone lines and additional employees to answer them?”
Once you catch your breath, we’ll get together and discuss how we can relieve you from your time-consuming communications chores.
We will identify the “soft spots” in your operational procedures, specific needs, and provide you with a variety of options that will clear the way for smoother, more effective time-management.
We’ll also establish a “protocol” that will tell us how to handle your calls and messages for you, as well as the most effective way of dispatching your calls, without interrupting your work schedule.
You now have the option of choosing how and when you want to review your in-coming calls.
For example, it may be easier for you, or another designated person, to contact our call center at a specific time(s)…whether day or evening. We will then report all in-coming call information since you last checked with us.
Whether immediately or at a designated time(s), you may also receive call information sent to you by email, fax, or telephone text messaging.
Accurate Communications provides immediate and ongoing call center statistics and reporting. This consists of custom reports and detailed statistics that can be sent to you daily, weekly, or monthly.
If you’re a person who finds reported information helpful, you’ll want to checkout the variety of ways you can track your communications profile and manage your current workload.
Once we set-up your new account, we’ll establish your protocol, and give you a telephone number that will direct your inbound calls to our communications center.
- All of your pertinent information will be programmed into a script or informational format.
- A “skill level” will be assigned to your account.
- If required, we will train specific agents to answer your calls, or post notification for them to review your new account.
If you wish, we can also provide a customized “automated greeting” before your call reaches a live agent. - Our agent, with the same skill level that’s assigned to your account, will receive your calls. Once a message is taken, it will be forwarded to our dispatcher.
- The dispatcher highlights your call and reviews the message taken by our agent. Then, based upon your protocol dispatch instructions, your call is scheduled for dispatch.
(You’ve just gone from “woulda, coulda, shoulda” to…“I did it”)
By letting us handle your time-consuming communication chores, you are now free to run your business like a well-oiled machine—you’re once again in full-control.
Since your business never closes, lead development and sales won’t wait. That’s why we’ve simplified your success formula by always being here, 24 hours a day, 365 days a year, waiting to take your next important call.
Maybe you remember the old “Laugh-in” television series, with Lilly Tomlin (sporting a 1940’s hairdo)
sitting behind an old telephone switchboard. 