24/7 telephone answering service and call center

"Our small contact center serves over 1200 of our dialysis facilities nationwide which requires 24/7 coverage. Accurate Communications provides us with seamless overflow coverage during periods of high call volumes, as well as coverage after our normal business hours.

On several occasions Accurate handled after hour emergency calls which required an immediate response from our staff. They efficiently handled the calls which included following specific pre-established protocols. Each case resulted in a positive outcome and Accurate Communications played an integral part.

Accurate Communications has been the perfect solution for our company. They are courteous, dependable and professional. They have become an invaluable asset to our company. We couldn't be more pleased!"
- Gary Wheeler with DaVita

“Accurate Communications has been a great partner of Rochester Armored Car for over two years now. Rochester depends on Accurate Communications to field live and automated calls for any issue with any of the over 3,000 ATM terminals that we serve. Accurate Communications not only fields these calls, but also correctly dispatches to our service technicians in the field in a timely manner. Accurate Communications has been very easy to work with and have gone the extra mile numerous times to fit our business needs.”
- Bill Shea with Rochester Armored Car

“We have been using Accurate Communication for our phone answering services for about a year now. We started out using them for overflow calls but they did such a great job that we now use them full time. Their operators are always nothing but nice to our customers and they are very knowledgeable as well regarding our products. On the rare occasion when there is a problem, it is addressed immediately by our account manager and does not occur again. I would recommend this company to anyone considering outsourcing their phone support.”
- Pete Ekizian with Executive Gift Shoppe (www.executivegiftshoppe.com)

"Accurate Communications has been a reliable resource and valuable asset to our business. They are diligent in the pursuit of information needed to interact with our clientele in a professional and helpful manner, prompt to address any issues that might arise and are quick to update any additional items that their agents might need to answer calls politely and intelligently."
- Meredith Hodges, Lucky Three Ranch, Inc.

“CBSHOME Real Estate has had a long standing business partnership with Accurate Communications for over 15 years.

As the designated person to work closely with them on our service needs, I have found their management to always be responsive to our requests.

Also, the operators, overall, do a great job of taking messages for over 600 agents and employees, and getting them delivered either personally or by voice mail systems in a timely manner.”
- Jeanne D. Knox, CBSHome Real Estate

“LinguiSystems has been affiliated with Accurate Communications for several years. Their staff works hard to accommodate our needs and the needs of our customers. Changes to our information or procedures are implemented efficiently.

We've had power outages and snowstorms that required immediate phone coverage and Accurate has been there in a heartbeat. Accurate agents are competent and handle calls professionally. It's great to team with a company that shares the same principles of customer service as we do; never disappoint a customer!”
- LinguiSystems, Inc.