24/7 telephone answering service and call center

The truth is, not all answering services are created equal. Although they might appear similar…in reality, there’s a wide gap of services and efficiencies within our industry.

Oh sure, most answering services proclaim the same things (We’re the best…choose us…we’re family owned…we’ve been in business since 1492, etc.), but other than being confused, where does that leave you?

As you try to sort through the maze of numerous choices looking for the right service provider, questions suddenly come to mind…“How can I tell which answering service is any better, worse, or different than anyone else? Since I have a specialized business, which one will do the best job for me?”

We know you want to make the best business decision possible, but first, let’s take a close look at your business.

By now, you may have realized something is missing from your operation…something you can’t quite put your finger on.

Sometimes the obvious isn’t so obvious.

For example, have you ever thought about the fact your business never really closes?

In this “Internet Age”, you have interested buyers primed and ready to buy what you sell, whether it’s day, night, a holiday…or anytime for that matter.

Since many of your prospects and customers prefer talking to “a live person”, can you make a sale in the middle of the night when no one’s there to answer your phone? Of course not…

That’s the missing ingredient in your recipe for success. (Missed call = missed opportunity)

Since your business never closes, lead development and sales won’t wait…so what should you do now?

What does this mean? In today’s market, you can’t confine sales to normal business hours, or alter preferred buying habits.

But, by changing the “trim” of your sail, you will become completely accessible (24/7) to those who want to do business with you…right now.

By letting us answer your phones, you’ll always be covered. We’re here 24 hours a day, 7 days a week, 365 days a year, so, in essence, we become an extension of your business operation by quickly answering your next important phone call…whenever your phone rings.

Is your business special and different from others? If you’re looking for an answering service that understands your “special lingo”, and effectively interacts with your clients and prospects on their level, look no further…we fill the bill.

You could even think of us a “boutique”, because we specialize in industry customization and individual customer care.

This helps us build an important, personal relationship with you…one that is based upon mutual confidence and trust.

So, how personal is this? Where else can you call an answering service requesting a quote, or answers to your questions, and wind-up talking to an owner?

No voice mail here…because we’re always available, ready to take care of your personal needs. That makes you, our client, Number One…a pledge we wholeheartedly adhere to.

Emails are fine now and then, but when you choose us, we’ll be talking to one another quite often…after all, accurate communications is our namesake, and your key to success.

In a nutshell, here’s what you’ll discover. Our people spark the engine that drives this company. You won’t find a management “hierarchy” here, since our philosophy is flat.

That means we’re all interdependent and responsible to one another for delivering the goods…impressive results our clients expect time after time after time.

This is accomplished through our “operational rhythm”, comprised of coordinated internal functions, that become the driving force in paving the way for your success.

If you’re interested in further operational insights…take a gander at this:

Receptionists are what we call “The Face” of our company. They know many of our clients by their voices, and monitor the rhythmic pulse of our new clients and their projects.

Administrative staff members are a well-disciplined team that works together as one. Four of our members have been with our company for over 15 years, and some even longer.

Specialized Call Agents are the direct extension of your company’s operation. Since we have identified and established 15 different “call classes” that represent individual agent “skill levels”, your incoming calls are directly transferred to a specialist in your industry class.

Accurate Communications was founded in 1964 as a telephone answering service. Our main office is located in downtown Omaha, Nebraska.

Back in those days, answering services had to be located in close proximity to the Telephone Company’s central office. Can you believe it? Our phone lines had to be directly “hard-wired” to their downtown location.

Thank goodness, technology has traveled light-years since 1964.

Today, we have offices in Omaha, Lincoln, Sioux Falls, Houston, and Atlanta…providing inbound order entry, customer service, telephone answering service, and other exclusive customized call center services.

But that’s not all…

If you are interested in our state-of-the-art transparent technology, be sure to click-on to the technology page. You’ll gain some keen insights into what goes on “behind closed doors.”

If you’re cutting your way through an entangled maze of providers, looking for the right answering service, we could be your logical choice…no matter where you are, and no matter how large or small your operation might be.

In addition, consider this. Over the years, we have developed and maintained a special “culture” within our organization. This is demonstrated through our 80% employee retention rate.

What does this mean for you? If you’re like most people, you want to develop a trusting relationship with those you do business with.

Today, when you deal with a person who loves what they do, it should give you a sense of continuity and comfort that he or she will also be here tomorrow…working for you.

If this makes sense, we invite you to go ahead and check out the rest of our web site… you’re sure to find some eye-opening “surprises” along the way.